🌿 ModelR FAQ Page
A gentle, helpful guide to the questions customers ask most often. Feel free to add, remove, or expand sections as your shop grows.
🧵 About Our Items
Are your items handmade or vintage? Both. ModelR offers a blend of handmade creations, curated vintage pieces, and re‑loved goods. Each listing clearly states which category an item belongs to. What does “re‑loved” mean? Re‑loved items are thoughtfully sourced, cleaned, and restored pieces that still have plenty of life left. They’re sustainable, unique, and full of character. Will my item look exactly like the photos? We photograph items carefully and describe them honestly. Handmade pieces may have natural variations. Vintage and re‑loved items may show signs of age — these details are part of their charm.
📦 Shipping & Processing
Where do you ship? ModelR ships within the United States only. What shipping methods do you use? We currently ship through:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
- UPS 3‑Day Select
How long will it take to receive my order? Processing time varies:
- Handmade items: 3–7 business days
- Vintage/re‑loved items: 2–4 business days
Shipping time depends on the carrier and your location.
Do you offer tracking? Yes — all orders include tracking.
🔄 Returns & Refunds
Do you accept returns? No. Due to the nature of handmade, vintage, and one‑of‑a‑kind items, all sales are final. What if my item arrives damaged? Please contact us within 7 days with photos. We’ll review the situation and determine the best solution.
🌎 Sustainability & Packaging
Is your packaging eco‑friendly? Yes. We reuse packaging materials whenever possible and choose recyclable or compostable options. Why do some packages look reused? Because sustainability matters. Reusing clean, sturdy materials helps reduce waste — and keeps shipping costs lower for you.
🤝 Inclusivity & Community
Who is ModelR for? Everyone. ModelR welcomes all religions, beliefs, philosophies, sexes, identities, orientations, cultures, and origins. Do you support any causes? Yes. A portion of proceeds supports environmental, community, and arts‑based organizations.
📬 Still have questions?
We’re here to help. Email: [email protected] Response time: 1–3 business days
🌼 Before You Buy Guide
A gentle guide to help you shop confidently and joyfully at ModelR. This guide helps customers understand what makes ModelR special — and what to expect when purchasing handmade, vintage, and re‑loved pieces.
🧵 1. Handmade Means Human‑Made
Handmade items are crafted slowly and intentionally. Expect:
- slight variations
- natural textures
- unique character
- small imperfections that make each piece one‑of‑a‑kind
If you love items with soul, you’ll feel right at home here.
🕰️ 2. Vintage & Re‑Loved Items Have a Past Vintage and re‑loved pieces may show signs of age or previous use. We always describe condition honestly and photograph items clearly. Expect:
- patina
- wear consistent with age
- unique quirks
- craftsmanship you don’t find in modern mass‑produced goods
These details are part of their story — and part of their charm.
📦 3. All Sales Are Final Because our items are one‑of‑a‑kind, ModelR does not accept returns or offer refunds. Please read descriptions carefully and reach out if you need clarification before purchasing.
đźšš 4. Shipping Is U.S. Only We currently ship within the United States using:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
- UPS 3‑Day Select
Tracking is included with every order.
🌎 5. Sustainability Is Central to ModelR We reuse packaging materials when possible and choose eco‑friendly options. Your order may arrive in a gently reused box — that’s intentional.
🤝 6. ModelR Is for Everyone We welcome all religions, beliefs, philosophies, sexes, identities, orientations, cultures, and origins. Your home, your rituals, and your story matter here.
💛 7. Need Help Choosing? If you’re unsure about an item, want more photos, or need help understanding condition, just reach out. We’re happy to help you find the piece that feels right.